Refund policy

Return and Refund Policy

30-day returns
You have 30 days after receiving your item to request a return. To be eligible, the item must be unused, in its original condition, and in its original packaging. You'll need your order number or proof of purchase.

How to start a return
Email hello@everyroadco.com with your order number and the reason for the return. Do not send items back before contacting us. We'll reply within one business day with return instructions and the return address. Items sent without an approved return request cannot be accepted.

Return shipping
Return shipping is paid by the customer unless the item arrived damaged, defective, or incorrect. There is no restocking fee.

Damaged, defective, or wrong items
Inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 14 days with a photo and your order number. We'll send a free replacement or a full refund, and in most cases you won't need to ship anything back.

Non-returnable items
Items that have been used on a pet or installed in a vehicle and show wear, and items purchased on final sale, cannot be returned. Gift cards are non-refundable.

Exchanges
The fastest way to get a different item is to request a return for the one you have and place a new order.

Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If more than 15 business days have passed since approval, email us.

Cancellations
Orders can be cancelled for a full refund if you contact us before the order ships, usually within 24 hours of placing it.

Contact
hello@everyroadco.com